Support Centre

Have any questions about your portfolio?   Please see some of the questions we are frequently asked below.

Overview and standard questions

- Get in touch support@fundment.com

Fundment does not offer investment advice. We provide discretionary investment management only. To open an account with Fundment, the end client would require the service of an intermediary authorised by the FCA with the appropriate permissions.

Last general update: August 30, 2017

Fundment is the trading name of Fundment Limited, which is directly authorised and regulated by the Financial Conduct Authority with registration number (732727).

Last general update: August 30, 2017

Please contact us at Please enable JavaScript. Our team will get back to you very quickly and it doesn’t take very long to get you up and running. Please note that we can only work with FCA authorised firms.

Last general update: August 30, 2017

Your clients can be invited to sign up from your dashboard. Clients can also sign up using your firm branded client onboarding web-pages. Both options are electronic and your clients can complete account opening in minutes. There is no need for paperwork or wet signatures.

Last general update: August 30, 2017

Fundment is available to firms who operate in the United Kingdom and authorised by the Financial Conduct Authority and other appropriate UK regulators. A customer of the firms we work with must also be a UK resident and Fundment cannot accept non-UK customers presently.

Last general update: August 30, 2017

Of course. Fundment is built to help you and your clients and the client experience can be branded to make it all about your firm. This includes the client onboarding process, communications, tax statements, portfolio valuation statements, etc.

Last general update: August 30, 2017

Yes, depending on the services we provide to your firm, we could both have a contractual agreement with the client. However, the relationship management at all times would be yours and the client will not be prospected by Fundment.

Last general update: August 30, 2017

Yes, depending on the contractual agreement. You can securely co-login into the client experience to view your client accounts with one single-login.

You may also be permitted to take the following actions on behalf of your clients:
  • View and select tax wrappers
  • View and add new goals
  • View clients account balances
  • View account details such as performance
  • View and download account transactions
At the moment, you cannot make deposits or withdrawals, or open new accounts on behalf of clients.

Last general update: August 30, 2017

Your clients may terminate their account and depending on the type of account they have, we could either close the account and transfer their money back to the bank accounts we have on record, or request they indicate what approved provider we should send their assets/money to.

Last general update: August 30, 2017

We currently support the following account types:
  • General Investment Account
  • ISA Stocks & Shares
  • Junior ISA Stocks & Shares
  • Self- Invested Personal Pensions

Last general update: August 30, 2017

Though we prefer ETFs, we support mutual funds, investment trusts and other OEICS/unit trusts on the platform.

Last general update: August 30, 2017

Fees and charges

We don’t charge any transactions costs for you or your clients.

Last general update: August 30, 2017

Our fees are calculated based on the balance of their entire account, not each goal. The fees are billed and collected at the end of each calendar month. Once fees for the period are run and charged, we will distribute your portion of the fees to your firm.

Last general update: August 30, 2017

Your clients see a breakdown of the total fee (our fee + your firm’s fee) on statements.

Last general update: August 30, 2017

Personal information and security

Fundment uses 256-bit SSL encryption to protect your identity and personal information. This process covered everything we do such as browser encryption, secure servers, and identity verification, amongst others. Please review our security and privacy policy to learn more.

Last general update: August 30, 2017

The only check we do is an identity verification check as required by the regulation. We do not conduct credit assessment on your clients, or any other activity that could impact their credit rating or score. Please contact us at Please enable JavaScript if you have any additional question.

Last general update: August 30, 2017

Custody of clients assets

Winterflood Business Services (WBS), a firm authorised and regulated by the Financial Conduct Authority, and part of the Close Brothers group with more than 130 years of history behind them, acts as the custodian of clients’ assets.

Last general update: August 30, 2017

Security of your assets is taken very seriously and your investments and assets are protected in the following ways:

Third party custody bank

Your clients’ assets are held in an account with Winterflood Business Services (WBS). Fundment only issues trading instructions against the account and cannot access the account except for it’s fee.

In the unlikely event that either Fundment or WBS are declared bankrupt, your investments are protected by being held in segregated account. Segregation of your assets means they are never mixed with assets of other customers; nor with Fundment’s or WBS. Your investments will therefore be re-assigned to another financial institution, and you would be kept informed.

Protection by Financial Services Compensation Scheme

As your assets and money are already segregated away from monies belonging to Fundment and WBS, it is extremely unlikely you would require further protection.

However, you are also protected by Financial Services Compensation Scheme (up to £85,000 per customer) against losses resulting from fraud or mismanagement. The FSCS does not protect against losses due to normal swings in the market. More information about the FSCS can be found on their website.

There is no proprietary trading

Proprietary trading allows a firm to trade in the marketplace by using its own capital and resources. Firms operating this way are exposed to the risks of making bad bets leading to losses, which the firm must have capital to cover. Where they lack this capital, they must either declare bankruptcy or convert client assets to pay for these losses. We don’t trade for ourselves or take position in any market. We are purely a fiduciary, which means we act for you, our customers.

Last general update: August 30, 2017

Reports and complaints handling

Yes, we will generate a suitability report for each strategy we manage for your clients. We have a regulatory obligation to issue a suitability report, which provides:
  • Summary of the information provided to us by clients
  • Our understanding of client’s circumstances and the discretionary investment based on that information
  • Explanation of any further actions clients can take, if any

Last general update: August 30, 2017

Yes, we produce quarterly statement for clients and this is also available via the client portal. Through the portal, clients are able to view and download the statements in PDF form. We do not intend to issue paper statements through the post.

Last general update: August 30, 2017

We work very hard to ensure you are satisfied with the services we are providing you. However, if you have any complaint, which we take very seriously, please email our compliance officer through Please enable JavaScript.

Your complaint will be acknowledged, properly investigated and we will communicate the results to you. Learn more about our complaints handling process.

If your complaint is unresolved after eight weeks, you may refer it directly to the Financial Ombudsman Service, whose address is below:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
United Kingdom

More details on the Financial Ombudsman Service can be found at their website.

Last general update: August 30, 2017

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